Customer Service Technology
Service deficiencies are logged into our proprietary “Customer Service Notes (CSN)” system. Each issue is provided with a rating, resolution and a follow-up date. The CSN is kept open until the issue is resolved and the same is confirmed with the customer. Any repeated (or major) deficiency is escalated to the senior management level. Our resolution system will include, if necessary, re-training or the replacement of the service provider servicing the particular location.
We believe in responding timely to resolving all customer issues. Complaints received by our customer service staff are immediately communicated to a district manager and/or major account manager and logged into our CSN system.