A Comprehensive Team Dedicated to Exceptional Facilities Management
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OpenWorks is a national facility management and commercial cleaning service provider that helps organizations in industries such as healthcare, education, industrial/manufacturing, and property management keep their facilities cleaner, safer, and healthier. Founded in 1983 and headquartered in Phoenix, AZ, the company is one of the fastest-growing in the industry and became a member of the Inc. 5000 in 2019. The company specializes in delivering its TotalWorksTM commercial cleaning and disinfection and integrated facilities services and has more than 20 regional offices and a network of over 1,500 elite service providers nationwide.
Since 1983, Eric has been forming the company’s strategies and bringing about change in the organization necessary for it to maintain its
Since 1983, Eric has been forming the company’s strategies and bringing about change in the organization necessary for it to maintain its competitive advantage and leadership in the industry. He focuses on organizational excellence and development of the OpenWorks team members.
Eric is a graduate of Tufts University in Massachusetts as well as the Harvard Business School’s OPM program. He is a member of the Young Presidents Organization Executive Committee and founder of their International Franchising Network. Eric is a trustee of All Saints Episcopal Day School and supporter of initiatives in Phoenix that provide resources to local and national charities such as, Phoenix Children’s Hospital and American Heart Association.
Eric is a member of BOMA, IFMA, ISSA, BSCAI as well as involvement with entrepreneurial programs and supporting the next generation of management leaders.
Prior to joining OpenWorks, Caracciolo was General Manager of Government Solutions and Vice President of Corporate Development at
Prior to joining OpenWorks, Caracciolo was General Manager of Government Solutions and Vice President of Corporate Development at technology and software companies including Verra Mobility and Billing Tree. She also served as Director of New Product and Service Development for Bank of America Merrill Lynch.
Caracciolo is improving OpenWorks’ internal operations to better serve customers, while also developing operational and people strategies to support meaningful, sustainable and profitable growth. Additionally, she is putting systems into place that enable franchise owners to deliver even more efficient and effective service.
A member of the OpenWorks team since December of 2018, Bryan leads and directs the company’s finance, accounting, administration and
A member of the OpenWorks team since December of 2018, Bryan leads and directs the company’s finance, accounting, administration and purchasing activities as its Chief Financial Officer. He plays a key role in business operations and joined the company with a mandate to improve financial and accounting systems, the financial planning process, and to focus the company on gaining greater efficiencies.
Prior to joining OpenWorks, Bryan was Chief Financial Officer of consumer products, manufacturing and distribution companies. He also led finance and accounting activities for a Fortune 200 corporation’s supply chain and logistics function. Bryan spent thirteen years in banking executing mergers and acquisitions, managing corporate relationships, growing business operations and improving internal business processes.
Bryan has a Bachelor of Science Degree in Accounting from Indiana University where he was an Evans Scholar and is a registered Certified Public Accountant in the State of Illinois.
Ryan joins OpenWorks from United Site Services where he served as Senior Director and Vice President of Sales, South Region. Previously he served as as Associate Vice President of Strategic Sales at Aramark
Ryan joins OpenWorks from United Site Services where he served as Senior Director and Vice President of Sales, South Region. Previously he served as as Associate Vice President of Strategic Sales at Aramark, and as Senior Manager/Areas Sales Manager for Republic Services. His career began at Cintas where he worked in various capacities in service, operations and sales. Ryan served our nation in the United States Marine Corps for over 16 years of active and reserve service including combat tours in Iraq. Ryan holds a BS in Business Psychology from Eastern Oregon University.
Edward joined OpenWorks in 2020, bringing nearly 30 years of facilities management and executive management experience to his role with the company.
Edward joined OpenWorks in 2020, bringing nearly 30 years of facilities management and executive management experience to his role with the company.
Edward Pim manages operational delivery and experience, across the United States at over 5,000 locations. He oversees delivery of safe, secure, consistent quality services for all our clients. Our services are delivered by a highly engaged and focused service team of Franchisees and Subcontractors with quality being directly overseen by the OpenWorks team.
Previously, Pim served as President and COO for United Service Companies in Chicago where he was responsible for corporate direction and strategy, facilitating company activity in operations, sales, marketing, and support where his focus on customers, innovation, improved operational efficiency, and execution led to significant company growth and margin improvement. Prior to that he spent 15 years at ISS A/S where he held a variety of management, operations, sales, and marketing roles, ultimately serving as the company’s executive vice president and leading a successful effort to streamline operations, strengthen the service line, and drive growth for the North American business.
Before entering the world of facilities maintenance, Pim worked in the commercial aviation segment. He held a number of positions including operational aircraft maintenance, terminal operations and inflight service management.
Anthony joined OpenWorks in January 2011, and brings over 15 years of management experience, garnered in a variety of industries
Anthony joined OpenWorks in January 2011, and brings over 15 years of management experience, garnered in a variety of industries in the disciplines of Information Technology, Customer Service, Asset Management and Project Management. He currently oversees the development of strategy and operations for OpenWorks’s largest customers, as well as managing our diverse facilities services Preferred Partner Network. In 2017, Anthony earned the prestigious Certified Franchise Executive distinction, a franchise industry designation demonstrating Anthony’s in-depth knowledge of franchising.
Prior to coming to OpenWorks, Anthony managed the operations of a large Information Technology service team for an international medical manufacturing corporation, providing 24/7 support in 6 countries, as well as acting as the IT Project Manager for major business initiatives. He has designed and implemented many corporate training courses, as well as managed multiple large scale projects.
In addition to his professional experience, Anthony was honorably discharged after serving six years in the United States Marine Corps at the rank of Sergeant.
Anthony holds Bachelor of Science degrees in Management Information Systems and Business Management, Certifications as a Microsoft Certified Systems Engineer and is a Six Sigma Green Belt.
Victoria joined the OpenWorks team as the Regional Director of Austin in 2016 and has since been promoted to Vice President of National Development. Her
Victoria joined the OpenWorks team as the Regional Director of Austin in 2016 and has since been promoted to Vice President of National Development. Her responsibilities include overseeing the Franchise sales, onboarding and development team. Victoria also drives our Inside Sales Department, alongside the growth and development of the sales and operations team in order to maximize revenue and market share.
Prior to OpenWorks, Victoria held positions at Belzona and Valen Enterprises, Inc. She holds a BA from Texas A&M.
Shannon joined OpenWorks as the Regional Operations Manager of Washington in June 2017. Since then he has been promoted to Regional Director for the
Shannon joined OpenWorks as the Regional Operations Manager of Washington in June 2017. Since then he has been promoted to Regional Director for the Washington region. His responsibilities include evaluating regional needs to ensure the growth and development of the Washington Region and its employees by working strategically to maximize revenue and market share as well as building, developing and maintaining new business and franchise partnerships.
Prior to joining OpenWorks, Shannon held Director roles with Pacific Pulmonary Services and Diamond Parking Services.
Zach joined the OpenWorks team in 2017. His responsibilities include evaluating regional needs to ensure the growth and development of the North
Zach joined the OpenWorks team in 2017. His responsibilities include evaluating regional needs to ensure the growth and development of the North Carolina region and its employees by working strategically to maximize revenue and market share as well as building, developing and maintaining new businesses and franchise partnerships.
Prior to OpenWorks, Zach worked for Carolina Office Systems as Sales Manager and also held positions at Staples and Wells Fargo. He holds a degree in Communications from Pfeiffer University.
Brian joined the OpenWorks team in 2018. His responsibilities include evaluating regional needs to ensure the growth and development of the
Brian joined the OpenWorks team in 2018. His responsibilities include evaluating regional needs to ensure the growth and development of the Pennsylvania region and its employees by working strategically to maximize revenue and market share as well as building, developing and maintaining new businesses and franchise partnerships.
Prior to OpenWorks Brian worked as the Area Sales Manager at PrimePay for three years where he oversaw the handling of payroll and related business services in all 50 states. Brian worked for Sprint for a total of 13 years spending 12 years as an Enterprise Sales Manager where he Managed Enterprise Sales Team of Regional Account Managers who sold and supported National Accounts. Brian was promoted to General Business Sales Manager in 2013 where he managed a General Business Sales Team.
Brian received his Bachelor of Economics and Business from Ursinus College and his Master of Business Management from University of Phoenix.
Kurt joined the OpenWorks team in 2016. His responsibilities include evaluating regional needs to ensure the growth and development of the Northern
Kurt joined the OpenWorks team in 2016. His responsibilities include evaluating regional needs to ensure the growth and development of the Northern California Region and its employees by working strategically to maximize revenue and market share as well as building, developing and maintaining new business and franchise partnerships.
Prior to OpenWorks Kurt help positions at Parent Education Media and Regus Business Group.
Kurt holds a Bachelor of Arts in Business in Business Marketing from San Jose State University.
Mike joined the OpenWorks team in 2015 as an Account Executive, and has since been promoted to Regional Director. His responsibilities include
Mike joined the OpenWorks team in 2015 as an Account Executive, and has since been promoted to Regional Director. His responsibilities include evaluating regional needs to ensure the growth and development of the Illinois region and its employees by working strategically to maximize revenue and market share as well as building, developing and maintaining new businesses and franchise partnerships.
Prior to OpenWorks, Mike worked at Stericycle and Videojet Technologies. He holds a Bachelor’s degree from the University of Iowa.
Taylor joined OpenWorks as a Senior Account Executive for the Nashville region in 2017 and took over the role of Eastern Regional Director in 2019. Since then, she
Taylor joined OpenWorks as a Senior Account Executive for the Nashville region in 2017 and took over the role of Eastern Regional Director in 2019. Since then, she has been promoted to Director of Regional Development for Eastern United States. Her responsibilities include guiding prospective franchise owners through their journey as they navigate selecting a franchise that aligns with their goals. From initial discovery meetings, Q&A, application process and signing. Taylor is the primary point of relationship to ensure a smooth kick off to our shared business partnerships.
Prior to joining OpenWorks, Taylor held key sales roles in operations and sales at Singpost and VTB Direct. She graduated Auburn University with a bachelor’s in marketing.
Jo Ann joined the OpenWorks team as the Regional Director of California in April 2014. Jo Ann is responsible for all leadership activities
Jo Ann joined the OpenWorks team as the Regional Director of California in April 2014. Since then she has been promoted to Director of Regional Development for Western United States.
Her responsibilities include guiding prospective franchise owners through their journey as they navigate selecting a franchise that aligns with their goals. From initial discovery meetings, Q&A, application process and signing, JoAnn is the primary point of relationship to ensure a smooth kick off to our shared business partnerships.
Prior to coming to OpenWorks, Jo Ann served as the Regional Director for Coverall North America in Orange County, California from February 1999 to August 2013.
Jo Ann received her Undergraduate degree from the University of Phoenix in Business Administration and Management.
Miesha joined OpenWorks as the Regional Director of Dallas, Texas in 2018. Since then she has been promoted to Director of Regional Development for
Miesha joined OpenWorks as the Regional Director of Dallas, Texas in 2018. Since then she has been promoted to Director of Regional Development for Central United States. Her responsibilities include guiding prospective franchise owners through their journey as they navigate selecting a franchise that aligns with their goals. From initial discovery meetings, Q&A, application process and signing, Miesha is the primary point of relationship to ensure a smooth kick off to our shared business partnerships.
Prior to joining OpenWorks, Miesha held key leadership roles with AT&T and Freshlime Marketing. She holds a Bachelors of Science Degree in Business Management from the University of Southern California.
Sherrie joined the OpenWorks team in 2009 as the Inside Sales Manager. She has since been promoted to Franchise Manager. Sherrie is responsible
Sherrie joined the OpenWorks team in 2009 as the Inside Sales Manager. She has since been promoted to Franchise Specialist. Sherrie is responsible for coaching and managing the Inside Sales team, training new hires on the CRM system, pre-qualifying potential franchise candidates and working with the marketing team to manage marketing campaigns to increase franchise sales. She has worked to streamline the data entry process for both Inside Sales and Franchise calls which improved productivity by 40% monthly.
Prior to joining OpenWorks Sherrie spent years in Supervisor and Management roles with companies including DHL Express, Qwest Communications and SBC Communications.