A Comprehensive Team Dedicated to Exceptional Facilities Management
Striving to create results that are measurable and add value to your business.
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OpenWorks is a national facility management and commercial cleaning service provider that helps organizations in industries such as healthcare, education, industrial/manufacturing, and property management keep their facilities cleaner, safer, and healthier. Founded in 1983 and headquartered in Phoenix, AZ, the company is one of the fastest-growing in the industry and became a member of the Inc. 5000 in 2019. The company specializes in delivering its TotalWorksTM commercial cleaning and disinfection and integrated facilities services and has more than 20 regional offices and a network of over 1,500 elite service providers nationwide.
Since 1983, Eric has been forming the company’s strategies and bringing about change in the organization necessary for it to maintain its competitive advantage and leadership in the industry.
He focuses on organizational excellence and development of the OpenWorks team members.
Eric is a graduate of Tufts University in Massachusetts as well as the Harvard Business School’s OPM program. He is a member of the Young Presidents Organization Executive Committee and founder of their International Franchising Network. Eric is a trustee of All Saints Episcopal Day School and supporter of initiatives in Phoenix that provide resources to local and national charities such as, Phoenix Children’s Hospital and American Heart Association.
Eric is a member of BOMA, IFMA, ISSA, BSCAI as well as involvement with entrepreneurial programs and supporting the next generation of management leaders.
Prior to joining OpenWorks, Caracciolo was General Manager of Government Solutions and Vice President of Corporate Development at technology and software companies including Verra Mobility and Billing Tree.
She also served as Director of New Product and Service Development for Bank of America Merrill Lynch.
Caracciolo is improving OpenWorks’ internal operations to better serve customers, while also developing operational and people strategies to support meaningful, sustainable and profitable growth. Additionally, she is putting systems into place that enable franchise owners to deliver even more efficient and effective service.
A member of the OpenWorks team since December of 2018, Bryan leads and directs the company’s finance, accounting, administration and
A member of the OpenWorks team since December of 2018, Bryan leads and directs the company’s finance, accounting, administration and purchasing activities as its Chief Financial Officer. He plays a key role in business operations and joined the company with a mandate to improve financial and accounting systems, the financial planning process, and to focus the company on gaining greater efficiencies.
Prior to joining OpenWorks, Bryan was Chief Financial Officer of consumer products, manufacturing and distribution companies. He also led finance and accounting activities for a Fortune 200 corporation’s supply chain and logistics function. Bryan spent thirteen years in banking executing mergers and acquisitions, managing corporate relationships, growing business operations and improving internal business processes.
Bryan has a Bachelor of Science Degree in Accounting from Indiana University where he was an Evans Scholar and is a registered Certified Public Accountant in the State of Illinois.
Edward joined OpenWorks in 2020, bringing nearly 30 years of facilities management and executive management experience to his role with the company.
Edward Pim manages operational delivery and experience, across the United States at over 5,000 locations. He oversees delivery of safe, secure, consistent quality services for all our clients. Our services are delivered by a highly engaged and focused service team of Franchisees and Subcontractors with quality being directly overseen by the OpenWorks team.
Previously, Pim served as President and COO for United Service Companies in Chicago where he was responsible for corporate direction and strategy, facilitating company activity in operations, sales, marketing, and support where his focus on customers, innovation, improved operational efficiency, and execution led to significant company growth and margin improvement.
Prior to that he spent 15 years at ISS A/S where he held a variety of management, operations, sales, and marketing roles, ultimately serving as the company’s executive vice president and leading a successful effort to streamline operations, strengthen the service line, and drive growth for the North American business.
Before entering the world of facilities maintenance, Pim worked in the commercial aviation segment. He held a number of positions including operational aircraft maintenance, terminal operations and inflight service management.
With a passion for hyper growth and happy people, Victoria has grown her career at OpenWorks from a Regional Director position to full oversight of all OpenWorks revenue, growth and long term strategies nationwide.
Victoria currently oversees leadership directly related to inside, outside, franchise and strategic sales teams performance to goal, along with training and development
Victoria joined the OpenWorks team as the Regional Director of Austin in 2016 and has since been promoted to Vice President of National Development.
Her responsibilities include overseeing the Franchise sales, onboarding and development team. Victoria also drives our Inside Sales Department, alongside the growth and development of the sales and operations team in order to maximize revenue and market share..
Craig joined OpenWorks in July 2018 as a Regional Director, bringing over 30 years of management experience garnered in a variety of industries...
...disciplines of Information Technology, Customer Service, Business Development/Sales, Small Business Owner/Startups, Operations and Project Management. Before his promotion to Vice President of Operations he oversaw operations for Openwork’s across the Midwest Regions, as well as franchise development.
Prior to coming to OpenWorks, Craig worked for a large investment group launching startups and sat on their board for troubled businesses. He held the role of CEO/COO for two of their most successful startups. He has designed and implemented two different sales organizations for IT organizations, as well as managed multiple large-scale projects, one including playing an interictal part in a large merger of two fortune 50 companies. He proudly served our country in the United States Navy.
Corine Probert serves as Vice President of Sales for OpenWorks. In her role, she oversees the company’s direct sales efforts as well as business development strategies.
With a career that spans more than two decades in the sales and customer service field, Corine joined OpenWorks in 2021 to help propel the company as it continues to expand its footprint in existing and new markets.
A strategic problem solver, Corine has a unique ability to engage and motivate her teams to excel. Prior to her current position, she served as a senior member of the Strategic National Account Team at Grainger Industrial Supply. In this role, she assisted the company in expanding its market share by aligning value-add solutions and implementing strategic partnerships to capture large projects and establish long-term customer relationships throughout the U.S.
Corine also spent eight years with Aramark where she held several sales positions before being promoted to Regional Director of Sales for the Midwest. In this position, she led sales expansion efforts centered on contracting value services and solutions with customers across the Midwest, while also building a high-performing sales team to capture larger market share in the region. Collectively, her efforts improved results year over year.
Corine earned a Bachelor of Science in Business Administration with a focus on International Business from Missouri Southern State University in Joplin, Missouri.
Prior to joining OpenWorks, Mitch worked for the Department of Defense as the first official Director, Transformation & Reform where he led four organizations from within the Pentagon to optimize enterprise-wide business operations.
He was awarded the Medal for Exceptional Public Service from the Secretary of Defense in 2020 for the 2.5 years served in this civilian role with financial savings validated by the DoD CFO that exceeded $43B in confirmed PPBE & FYDP savings within and across all of the Military Services and the 4th Estate.
In addition to his time at the DoD, Mitch brings extensive experience with Vixxo, Shamrock Foods, Avnet and Six Sigma Qualtec. Earlier roles included leaning and transforming large-scale commercial and defense manufacturing complexes, managing IT departments, co-founding two technology start-ups and managing venture capital investment teams for Intel Corporation.
Mr. Lawrie earned a B.S. in Industrial Technology from Cal Poly State University, an MBA from the University of Southern California and is an Agile Certified Scrum Master & Certified Lean Master.
Steve Smith has more than 20-years of HR leadership experience leading Human Resources teams for public and private enterprises serving the global manufacturing, oil and gas, engineering, field services, transportation, and logistics market sectors.
He has expertise across the HR spectrum with specialized knowledge in strategic alignment, talent management, organizational design, leadership development, and Lean HR initiatives.
Steve holds a bachelor’s degree in Human Resources and Organizational Management and Senior-level Human Resource certifications with the Human Resources Certification Institute (SPHR) and Society of Human Resources Management (SHRM-SCP). He is the author of the book Lessons from the Sea.
Ed began his career in Daytona Beach, Florida in as a representative for McBride and Associates. He moved to metro Atlanta in and founded
Ed began his career in Daytona Beach, Florida in as a representative for McBride and Associates. He moved to metro Atlanta in and founded Ameriplans Insurance, a company specializing group insurance and financial planning. Ed grew that company to over $20 million in annual sales before selling it in 2005. Later that same year, he began assisting community banks with marketing and capital campaigns. After successfully helping several de novo banks with their initial capital raising efforts, he founded Denovo Capital Consultants, Inc. Since its founding in 2007, Denovo Capital Consultants has assisted community businesses in the Atlanta market and throughout the nation raise over $100 million in capital.
In 2012 Ed joined Worldpay to lead a sales team in the metro Atlanta area where he was later promoted to manage the South East territory in charge of all Partner relationships. In 2017 he Joined Rubicon Global to lead and develop a new sales Channel focused in using partners and resellers to offer Rubicon’s waste services and technology products. In 2019 he returned to Fintech joining Poynt, a software and hardware provider that was sold to GoDaddy.
Ed received a Bachelor's of Business Administration degree from Universidad San Francisco de Quito and later received additional training in financial planning at the University of Georgia.
Brian joined the OpenWorks team in 2018. His responsibilities include evaluating regional needs to ensure the growth and development of the
Brian joined the OpenWorks team in 2018. His responsibilities include evaluating regional needs to ensure the growth and development of the Pennsylvania region and its employees by working strategically to maximize revenue and market share as well as building, developing and maintaining new businesses and franchise partnerships.
Prior to OpenWorks Brian worked as the Area Sales Manager at PrimePay for three years where he oversaw the handling of payroll and related business services in all 50 states. Brian worked for Sprint for a total of 13 years spending 12 years as an Enterprise Sales Manager where he Managed Enterprise Sales Team of Regional Account Managers who sold and supported National Accounts. Brian was promoted to General Business Sales Manager in 2013 where he managed a General Business Sales Team.
Brian received his Bachelor of Economics and Business from Ursinus College and his Master of Business Management from University of Phoenix.
Kurt joined the OpenWorks team in 2016. His responsibilities include evaluating regional needs to ensure the growth and development of the Northern
Kurt joined the OpenWorks team in 2016. His responsibilities include evaluating regional needs to ensure the growth and development of the Northern California Region and its employees by working strategically to maximize revenue and market share as well as building, developing and maintaining new business and franchise partnerships.
Prior to OpenWorks Kurt help positions at Parent Education Media and Regus Business Group.
Kurt holds a Bachelor of Arts in Business in Business Marketing from San Jose State University.
Matt joined OpenWorks as an Account Executive in 2018 after several years in account sales with Cintas. After holding various roles on OpenWorks’ regional sales leadership team, , including Regional Director, Matt was promoted to Divisional Area Director in 2020.
After holding various roles on OpenWorks’ regional sales leadership teamHis responsibilities include evaluating regional needs to ensure the growth and development of the Illinois region and its employees by working strategically to maximize revenue and market share as well as building, developing and maintaining new businesses and franchise partnerships.
Director - Sales
West Region
Taylor joined OpenWorks as a Senior Account Executive for the Nashville region in 2017 and took over the role of Eastern Regional Director in 2019. Since then, she
Taylor joined OpenWorks as a Senior Account Executive for the Nashville region in 2017 and took over the role of Eastern Regional Director in 2019. Since then, she has been promoted to Director of Regional Development for Eastern United States. Her responsibilities include guiding prospective franchise owners through their journey as they navigate selecting a franchise that aligns with their goals. From initial discovery meetings, Q&A, application process and signing. Taylor is the primary point of relationship to ensure a smooth kick off to our shared business partnerships.
Prior to joining OpenWorks, Taylor held key sales roles in operations and sales at Singpost and VTB Direct. She graduated Auburn University with a bachelor’s in marketing.
Jo Ann joined the OpenWorks team as the Regional Director of California in April 2014. Jo Ann is responsible for all leadership activities
Jo Ann joined the OpenWorks team as the Regional Director of California in April 2014. Since then she has been promoted to Director of Regional Development for Western United States.
Her responsibilities include guiding prospective franchise owners through their journey as they navigate selecting a franchise that aligns with their goals. From initial discovery meetings, Q&A, application process and signing, JoAnn is the primary point of relationship to ensure a smooth kick off to our shared business partnerships.
Prior to coming to OpenWorks, Jo Ann served as the Regional Director for Coverall North America in Orange County, California from February 1999 to August 2013.
Jo Ann received her Undergraduate degree from the University of Phoenix in Business Administration and Management.
Miesha joined OpenWorks as the Regional Director of Dallas, Texas in 2018. Since then she has been promoted to Director of Regional Development for
Miesha joined OpenWorks as the Regional Director of Dallas, Texas in 2018. Since then she has been promoted to Director of Regional Development for Central United States. Her responsibilities include guiding prospective franchise owners through their journey as they navigate selecting a franchise that aligns with their goals. From initial discovery meetings, Q&A, application process and signing, Miesha is the primary point of relationship to ensure a smooth kick off to our shared business partnerships.
Prior to joining OpenWorks, Miesha held key leadership roles with AT&T and Freshlime Marketing. She holds a Bachelors of Science Degree in Business Management from the University of Southern California.
Sherrie joined the OpenWorks team in 2009 as the Inside Sales Manager. She has since been promoted to Franchise Manager. Sherrie is responsible
Sherrie joined the OpenWorks team in 2009 as the Inside Sales Manager. She has since been promoted to Franchise Specialist. Sherrie is responsible for coaching and managing the Inside Sales team, training new hires on the CRM system, pre-qualifying potential franchise candidates and working with the marketing team to manage marketing campaigns to increase franchise sales. She has worked to streamline the data entry process for both Inside Sales and Franchise calls which improved productivity by 40% monthly.
Prior to joining OpenWorks Sherrie spent years in Supervisor and Management roles with companies including DHL Express, Qwest Communications and SBC Communications.