Results that add value to your bottom line
Quality. At OpenWorks, it’s more than just a word, we set out to achieve it every day. And we do. In fact, our many satisfied customers can attest to the quality work we provide. But then, our 99% customer retention rate speaks volumes too.
Fair and honest relationship principles
OpenWorks recognizes the need for measuring results of our agreements to serve our customers and live up to the expectations of our agreement. We improve our service contract engagements by working together with procurement AND the end user to realize more value from the relationship.
- Successful relationships are based on trust. Counter intuitively, trust is earned by first giving it.
- Contracts are between companies, but performed by individuals.
- Our contracts document initial expectations, understandings and requirements. But our service relationships are elastic. Their flexibility enables OpenWorks to deliver added value while meeting contractual requirements.
- OpenWorks acts as a steward in your best interests – mitigating risk, lowering costs and improving performance.
- Communication is proactive. Strategies, deficiencies and challenges are communicated before they surprise or hurt.
- Communication is customized to the needs of frequency and situational understanding – hourly, daily, weekly, monthly, quarterly, or annually.
- OpenWorks pro-actively and routinely recommends initiatives that lower customers’ costs, improve service and/or quality.
- We will serve as an advocates within your company – securing resources and commitments.
- We commit to verify performance and on going delivery of services as promised in your bid selection process, which includes documenting service delivery and providing timely reporting.
Experience you can count on
Servicing over 30 million square feet of office space, OpenWorks is a leading facility services company that from its very origins has relied on its entrepreneurial, “can-do” spirit to become an innovator in the facility services industry.
Expect great work every time
Attention, communication and a job performed to the highest of standards every time – these are just some of the benefits of choosing OpenWorks for your company’s cleaning needs.
- Cost effective cleaning solutions and time-saving solutions
- Total quality control – from hiring and training to monitoring
- OSHA, HEPA, and Right-to-Know compliant
- Support from centralized administration
- Highly professional and well-trained uniformed cleaning personnel
- Quality service audits performed on regular basis
- Environmentally sound “Green Clean” and LEED certification programs
For the best in janitorial services, contact OpenWorks. We are your solution for high-end, consistent full-service facility solutions.