Direct Energy Success Story

Direct Energy

“Within 45 minutes of reporting the flooding OpenWorks was on site with equipment to remove the water and clean the carpet, even though it was after hours. They had me operational within 3 hours of reporting the flooding!”

– Matthew Smith,

Facilities Services Specialist

Direct Energy, Tempe, AZ

 

Direct Energy is one of the largest retail providers of electricity, natural gas, and home services in North America. They are committed to providing their customers products & services in ways that improve quality of everyday home & business life.  

 

THE OBJECTIVE:

Immediate Cleaning for Flooded Lobby After Hours

Direct Energy had a urinal clog and overflow afterhours. The entire carpeted lobby was flooded with an inch of water.

THE SOLUTION:

Calling OpenWorks

Direct Energy called OpenWorks, their Commercial Cleaning Company, who always answered and asked for help cleaning the carpet. Within 45 minutes, OpenWorks was on site with equipment to remove the water and clean the carpet.

THE RESULTS:

Operational Within 3 Hours!

Although it was after hours, OpenWorks had me operational within 3 hours of reporting the flooding. OpenWorks staff and their Management Team are attentive and eager to please. I know they will always put forth their best effort to help, even if the problem is not in their purview. I have recommended OpenWorks several times for their quality, hassle free service.