Commercial cleaning companies will likely be working on your property after your team is gone for the day. Therefore, you want to work with a company that is highly reputable and can trust when you are not around. They must do a great job of cleaning and maintaining your workplace, but you must also be confident that they will protect your business assets.
Here are the five questions to ask when choosing commercial cleaning services near me:
1. How Do They Staff and Train?
A professional commercial cleaning services company will be able to discuss how they hire staff and evaluate employees. This process should include background checks and a formal training process. In addition, team members should be fully trained in safety and OSHA procedures.
If your industry has specific compliance regulations or adheres to strict cleaning standards, be sure to ask if they can provide that level of service and will certify compliance.
You should also be sure they are fully licensed, insured, and bonded.
2. What Other Services Can They Provide?
Besides essential janitorial services such as trash removal, vacuuming, and dusting, ask what other services they can provide and if they offer specialized services. Depending on your business needs, you may be interested in working with a commercial cleaning services company like OpenWorks, that provides additional services, including:
- Landscape maintenance
- General handyman maintenance
- Pest control
- Supply management and replenishment
3. Do They Have Experience in My Industry?
Many industries have needs beyond typical office environment cleaning. If this applies to your organization, you should verify that the commercial cleaning services company you choose can accommodate those needs.
For example, most hospitals and medical facilities have specific hygienic cleaning needs such as aseptic cleaning of operating rooms, sub-sterile areas, and disposal of biomedical waste. Educational facilities may require personal protective equipment, training in bloodborne pathogens and strict adherence to OSHA regulations.
4. Do They Clean Green?
You have a lot of choices when you are considering commercial cleaning services near me. Ask if they use a sustainable approach to help create an environmentally friendly facility. Your employees will thank you for limiting the use of potentially harmful chemicals and taking pro-active steps to improve indoor air quality at your facility.
Green cleaning will minimize the impact of cleaning equipment and products on the environment while avoiding potentially harmful cleaning products that can affect health.
5. How Do They Communicate and Handle Customer Support?
Once you sign an agreement, you want to make sure it won’t be the last time you hear from them. Look for a dedicated commercial cleaning services company that provides regular communication. They should keep communication logs and perform regular inspections.
If you have a problem with their services, you should be able to get in touch with someone who can resolve the issue quickly. Ask if they offer support after hours and who you should contact in case something goes wrong or there is an emergency.
Be sure they have a customer service support team in place and not just a receptionist that answers the phone during the day. Your commercial cleaning services company should provide a dedicated manager or district manager to handle your account.
Take the Time To Vet Them Thoroughly
When considering a commercial cleaning services company, you are trusting them with your business, equipment and potentially sensitive information. So, you want to work with an experienced company that has many years of experience in your industry and can clean the type of building or facility you have.
You can learn a lot about a company from the customers they work with and what they have to say. Ask for references and call them. A credible company will have no problem providing you the names and contacts of a few customers for references.
Here are a few other ideas that can help you evaluate a commercial cleaning services company.
- Search on social media or search engines for any customer or employee complaints.
- Search review sites to read about customers’ experiences and to see that problems were addressed and handled promptly.
- Consider doing a credit check to evaluate the company’s financial health
If you find something that concerns you, bring it up with the commercial cleaning services company and listen to their response.
Get The Quality Results You Want
Choosing an experienced and professional commercial cleaning services company is the best way to ensure you get the quality results you want.
Request an Estimate today and let us show you how we can improve your work environment and your team’s productivity.