When you are looking at prospective commercial cleaning services, there are vital questions you need to ask to ensure you make the right choice. Pricing and services offered will be important things to factor into your decision, but they shouldn’t be the only aspects you focus on.
Here are the top 5 questions to ask a prospective commercial cleaning service provider before making a decision:
1. What Type of Facilities Do You Clean?
Some commercial cleaning services specialize in specific types of facilities. Others only provide general office cleaning. Make sure your prospective commercial cleaning service provider can handle your facility.
Also, you want to be sure they have experience with similar environments. Experienced cleaners will understand the type of facility you have and the unique challenges it represents.
2. Are You Bonded and Insured?
Any commercial cleaning services provider you work with should be licensed to do business, bonded, and insured. This additional layer of protection safeguards you in case there’s an incident while cleaning crews are at your location. Even with the best training on safety practices, unfortunately, accidents can occur. Insurance will cover any damage or liability from an accident. A bond protects you against the unlikely event of theft or property damage.
Ask to see copies of the insurance paperwork before signing up. If you have any questions about its authenticity, don’t hesitate to contact the insurance company or appropriate state agency.
3. What Type of Cleaning Products Do You Use?
The type of cleaning products a commercial cleaning services provider uses can make a big difference in your facility. When used properly, cleaning products can do a great job of sanitizing your facility. However, they can also be dangerous if the wrong products are deployed, mixed, or used improperly.
You should require your service providers to use green products that contain a limited number of chemicals (if any). Green products are just as effective, better for the environment, and can provide a safer and healthier workplace.
4. Can You Provide References?
When you are evaluating commercial cleaning services, you can go online and look at reviews. Customer reviews give you some indication of the quality, but the best advice is to ask for references and check them out. Past or current customers will tell you a lot about the way the company works and whether they are getting the job done properly.
When you do contact references, ask how the commercial cleaning service provider dealt with issues that arose, whether they did quality inspections, and if they provided daily cleaning logs. You want to work with a commercial cleaning services company that does all these things.
Ask specifically about restrooms, breakrooms, entryways, and common areas. These are the areas that employees and visitors complain the most about when they aren’t cleaned properly. If they aren’t clean, your employees are unhappy, and visitors may be left with a bad impression of your facility.
5. What is Your Renewal or Retention Rate?
One of the best indications of a great commercial cleaning services company is the renewal rate. Unsatisfied customers tend to change vendors. In the commercial cleaning services industry, many companies will lose as many as a quarter of their customers every year.
The very best commercial cleaning services companies will have very high renewal rates.
Don’t Be Afraid to Ask Tough Questions
When comparing commercial cleaning services, compare the same services and quality benchmarks for any vendor you interview. Some cleaning companies will provide low-ball bids to get your business but fail to deliver on the cleaning services you need. Don’t be afraid to ask the tough questions and ask for proof.
If there’s a contract or service agreement, make sure you read the fine print and have a firm understanding of the services that will be provided along with the ability to terminate the agreement for non-performance.
Completing your due diligence and asking these questions will help you separate the best commercial cleaning services companies from the average ones.
Commercial Cleaning Services Near You
When searching for ‘commercial cleaning services near me, look for OpenWorks.
OpenWorks is a nationwide network of commercial cleaning services providers that create a noticeably cleaner, safer, and healthier environment at your facility.
We use environmentally friendly and sustainable cleaning products along with low-impact cleaning equipment. By leveraging best practices, we eliminate germs and improve air quality while reducing wear and tear. Our service providers are experienced and trained in best practices to provide optimal cleaning, and to comply with even the most stringent industry regulations.
That’s why OpenWorks has a 98% customer retention rate.
Request an estimate to learn more about how OpenWorks can create a cleaner, healthier, and safer environment for your facility, your employees, and your customers.