You’ve gone through this process before. You did thorough research on cleaning companies in your area. Then you talked to your favorite companies and top picks. They all promised amazing service at great prices. Finally, you settled on one company and signed the contract. Then you never talked to those representatives again.
Now you have strangers coming to clean your business once a week. But it doesn’t have to be that way. When you form a partnership with your cleaning company from the beginning, you can have a vastly different experience. Here are a few ways a company with a vested interest in a partnership will behave.
Become a steward in your best interests.
A cleaning company should be concerned with improving performance, mitigating your risk and lowering your costs over time. They should do this by proactively looking for ways to improve service and quality and recommending those solutions. At OpenWorks, we serve as advocates for your company. We secure resources and commitments in an effort to act as a steward in your best interests.
Build a relationship based on trust.
Your cleaning company should be interested in a relationship built on a foundation of trust. That means they need to trust you first. They should emphasize that trust with timely reports and detailed documentation of services rendered. At OpenWorks, we provide documentation of our daily service so you stay informed and up to date to build trust on both sides. That’s because we believe that contracts are between companies, but they are performed by individuals.
Be proactive with communication.
A great partnership relies on effective and frequent communication. A cleaning company shouldn’t communicate with you only when there is a problem. A great company will be proactive with their communication so you are never surprised. Here at OpenWorks, we provide communication logs, 24-hour customer service and regular management meetings to keep you in the loop about any strategies or challenges.
Finally, do you think there’s any such thing as a one-size-fits-all partnership? We don’t think so either. Your cleaning company should be customizing their services and communication to your wants and needs if they want a true partnership. We pride ourselves on our flexibility at OpenWorks. Our contracts document initial expectations and requirements, but our service relationships are elastic. That allows us to adapt to your changing needs so we can constantly improve your services.
We believe that people + process = customer satisfaction. After all, it’s the people behind a company that make it great. We want to work with the amazing people behind every company so you can focus on your business while we focus on making your business better.
Looking to switch your commercial cleaning company? At OpenWorks we improve the quality of your facility’s environment with staff trained to meet best practice standards and improve your results by consistently making your facility cleaniner, greener, safer and healthier.
Fill out the form below and we will contact you!